Abigail French MBA
Human Resource Management
Professional info
HRM has been a passion of mine since I began my Master’s program. In the last year, I have been part of the hiring staff for my current organization, I have joined the Society for Human Resource Management (SHRM), and have gained experience through the challenging position of operations manager. As shown on my attached resume, I have abundant experience and education in the field of HR as well as customer relations.
Work experience
Skills
Employment/Labor Laws
HRIS
Training/Organizational Development
Operations Management
Leadership
Interpersonal Communication
Microsoft Office:
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Operations Manager/Recruiter
Morgan Buildings and Spas, Inc.
2015 - 2016
Throughout my year-and-a-half at Morgan Buildings, I was able to take over the position of Operations Manager shortly after my employment began. I thoroughly enjoyed managing the Boerne/San Antonio sales location and was able to improve processes and procedures at my location by creating training processes, templates for completing various operational tasks, and ensuring all procedures adhered to company policy. I created my own process for hiring in the most cost-effective manner and played a vital role in the hiring, retaining, and managing employees. This position helped me gain the confidence I needed to manage others and opened my mind to the creativity and challenge that a leadership role provides.
Administrative/Clerical Agent
Express Employment Professionals
2010 - 2015
While attanding college, I decided the best way to find myself and my true passion was to try it all! My mother, a prior executive administrative assistant, referred me to Andrea Lowry, an amazing recruiter at Express. Over a 6-year period, I gained extensive experience in fields all the way from basic customer service positions to management positions. Throughout my time with Express, I excelled at positions such as captioning specialist, claims representative, manager of medical records, and court operator. These positions played a vital role in my rise to becomming the knowledgable and resourceful professional I am today.
Customer Service Representative
KGB_USA
2008 - 2010
My first position out of high school that involved working with customers. I received 32 "excellence reports", the most received by a single employee in a one-year period, due to my extreme attention to detail and ensuring customer's received the best service possible. This was ultimately the reason I remained in an office environment in which I assisted customers and enjoyed working with organizations that pride themselves in continuous efforts to improve customer relations as well as adapt to the changing industry.
Education
University of Phoenix - Master of Business Administration with a Concentraion in Human Resource Management
3.25 GPA
2013 - 2015
Throughout the Master's program, I completed with honors such courses as Human Capital Management, Business Law, Organizational Leadership, Human Resource Law, Recruitment and Retention, and Organizational Training and Development.
These courses not only educated me in important HR functions and responsibilities, but they involved working in teams in which I played the role as team leader in 100% of my courses. I thoroughly enjoy managing teams and helping teammates complete projects in the most efficient and timely manner.
University of Phoenix - Bachelor of Science in Psychology
3.88 GPA
2011 - 2013
Throughout the Bachelor's program, I completed with honors such courses as Statistical Reasoning, Interdisciplinary, and General Skills for Professional Development.
Throughout this program, I completed a mentorship with a transportation manager for a national auto transportation company, Thomas Lott, and thoroughly enjoyed learning about management from a professional with a plethora of insight and experience managing others. This program opened my eyes to the significance of human psychology in relation to human resources and it is here that I developed and realized my passion for business and continuing my education in the field of human resource management.